You can be involved with us as much or a little as you like. If you don’t want to be involved, that’s fine. But our aim is to make sure that anyone from our communities who would like to have a say about what we do and how we do it can do so when they want to, so that you can influence changes and improvements to the services we provide.
If we are changing anything to do with how your tenancy is managed, or to do with how we maintain or improve the home you live in, we will ask for your views. Depending on how much time you have and how much you want to contribute, you can be part of a regular group, or you can just call us or fill in feedback forms, or contact us on particular issues you are interested in. We will also send out a regular newsletter and information and keep our website up to date so that you can always find out what is going on.
We have developed a number of ways for you to be involved. These include the following.
- Joining tenants’ or residents’ groups
- Joining registered tenant organisations
- Attending meetings
- Registering an interest in a particular issue
- Taking part in area forums
- Filling in questionnaires
- Taking part in our resident satisfaction surveys
For more details, phone our Community Involvement Team on 01349 855972 or 01349 855976
Coronavirus: Protecting tenants and staff and maintaining quality customer service (Update May 2020)
Following my communication to all tenants dated 6th April 2020, I have set out some further considerations to keep tenants informed of the current position…