Housing Perks

You should be able to find this on your rent statements but if you are having difficulty, please speak to us and we will help you.

No. When you purchase a eGift card/voucher you can use it as many times as you like until it's empty.

The average time is a few seconds. eGift card/Voucher appears instantly on your phone if purchased through the app.

‍No. Tenants can purchase as many eGift card/vouchers as they like.

Yes. eGift card/Voucher can be printed off or shared to another device.

Yes. Each housing association can have brands added and removed from the app to ensure they're relevant.

Usually 2 years. It is important to check the expiry date on the eGift card/voucher as it can vary between 3 months and 5 years.

In the rare case that a voucher doesn't work, see our terms and conditions for advice on how to request a refund for a faulty voucher.

Most egift cards update the balance immediately after you have used them. For egift cards that don't update their balance you can find a link to the relevant balance checker here.

Make sure to turn the screen on your phone up to full brightness. If your screen is damaged you may need to print the voucher out.

It may take some time for our system to recognise your tenancy or payment reference, especially if you are a new tenant. If your reference is not yet recognised, please send us a copy or screenshot of a letter or document from your landlord showing your reference, and we will verify it manually.