Our Customer Services staff are split into North and South teams and you can contact then by phone or email:
If you live in the North (areas north of Inverness): 0300 323 0990/ firstname.lastname@example.org
If you live in the South (areas south of, and including, Inverness):0300 323 0991/ email@example.com
The Customer Services Team both cover the following:
- Allocation of properties: the maintenance of the housing lists, giving advice and information to applicants and allocating houses
- Housing management: any issues to do with your tenancy (rent payments, arrears, neighbour complaints, parking, gardens, sub-letting, successions, assignations and exchange requests).
- Property Maintenance: any issues relating to the day to day repairs to your home.
Coronavirus: Protecting tenants and staff and maintaining quality customer service (Update May 2020)
Following my communication to all tenants dated 6th April 2020, I have set out some further considerations to keep tenants informed of the current position…