Document library


Coronavirus and Domestic Abuse


Policies and Procedures:

Adaptations Policy

Allocations Policy

Anti Bribery Policy

Anti Social Behaviour Policy

Board Recruitment Process

CCTV Policy November 2021

Complaints Handling Procedure 2021

Data Protection Policy

Estate Management Policy

Equal Opportunities Policy

Equality and Diversity Policy

Financial Regulations 2021

Flexible Working Policy

Freedom-Of-Information and ERI policy

Gas Safety Policy

Grievance Policy

Harassment and Bullying Policy

Health and Safety Policy Statement

ICT Security Policy 2021

Keeping Vulnerable People Safe Policy

Landbanking Policy

Procurement Policy 2020

Rechargeable Repairs Policy

Recruitment and Selection Policy 2021

Regulatory Standards of Governance and Financial Management

Rent Policy

Service Charge Policy 2019

Sustainability Strategy

Staff Travel and Expenses Policy 2021

Treasury Policy Statement December 2020

Voids Management Policy

Whistleblowing Policy and Procedures 2019


Codes and Rules

Employee Code of Conduct August 2020

Board Members Code of Conduct 051021

Rules of Albyn Housing

Membership Rules




AGM Minutes 2018-2019

AGM Minutes 2019-2020

Annual Report Summary 2018-19

Annual Report 2019-2020

Annual Report 2020-2021

Business Plan 2019-22

Business Plan 2020-2025 (Year 2 Refresh: 2021/22)

Complaints April 2019 - March 2020

Complaints April 2020 - March 2021

Complaints Q1 2021-2022


AHS Financial Statements 2018-2019

Financial Statements 2019-2020

AHS Group Financial Statements 2020-21

Financial Regulations 2021

Standing Orders



Annual Return on the Charter 2018-19

Regulation Plan 2018-19

Regulation Plan 2019-20

Scottish Housing Regulator - Landlord Report 2018-19



Winter Newsletter 2021/22

Autumn Newsletter 2021

Summer Newsletter 2021

Winter Newsletter 2020

Winter Newsletter 2019

Summer Newsletter 2019


Tenant Leaflets:

Condensation Leaflet - 2020

Mould and Damp Leaflet 2020



Annual Declaration of Interest 2018-19

Board Standing Orders 051021

Board Members Code of Conduct 051021

Board Remit 051021

Transformation Committee Remit 300321

Performance Committee Remit 290621

SHSE Remit 290920

Remuneration Committee Remit 151220

Audit & Risk Management Committee Remit 270121



Board Minutes:

2018: Report Board Meeting 14 August 2018

2018: Report Board Meeting 16 October 2018

2020: Board Meeting Minutes 15 December 2020

2021: Board Meeting Minutes 28 January 2021

2021: Board Meeting Minutes March 2021

2021: Board Meeting Minute 29 June 2021

2021: Board Meeting Minutes 5 October 2021

2021: Board Meeting Minutes 09 November 2021


Customer Charters and Satisfaction Surveys

Tenant Charter Report 2021

Customer Involvement Strategy

Tenant Charter report 2020

Customer Service Charter

Scottish Social Housing Charter 2017

Tenant Charter report 2019

Tenant Satisfaction Survey 2015

Tenant Satisfaction Survey 2019

Tenant Satisfaction Survey


Forms and downloads:

ASB leaflet 

Direct Debit Mandate

Housing Application Form 2020 and HHR Housing Application Guide 2020

Society Application Form

Membership Rules

NHBC condensation leaflet

Termination of Tenancy - North Office

Termination of Tenancy - South Office

Tidy Tenancy leaflet



Staff Pay and Grading Structure 2021/22


Contractors and Contracts:

Reactive repairs contractors list

Current contracts



Insurance Certificate 2021