Document library


Coronavirus and Domestic Abuse


Policies and Procedures:

Adaptations Policy

Allocations Policy

Anti Bribery Policy

Anti Social Behaviour Policy

Board Recruitment Process

Complaints Handling Procedure 2021

Data Protection Policy

Estate Management Policy

Equal Opportunities Policy

Equality and Diversity Policy

Financial Regulations Policy

Flexible Working Policy

Freedom-Of-Information and ERI policy

Gas Safety Policy

Grievance Policy

Harassment and Bullying Policy

Health and Safety Policy Statement

ICT System Security and Acceptable Use Policy

Keeping Vulnerable People Safe Policy

Landbanking Policy

Procurement Policy Decision Matrix

Procurement Policy

Rechargeable Repairs Policy

Recruitment and Selection Policy

Regulatory Standards of Governance and Financial Management

Rent Policy

Service Charge Policy

Sustainability Strategy

Transport Policy

Travel Transport and Subsistence Policy - Claimable Allowances

Treasury Management Policy

Voids Management Policy


Codes and Rules

Employee Code of Conduct August 2020

SFHA Code of Conduct for Board Members

Rules of Albyn Housing

Membership Rules




AGM Minutes 2017

AGM Minutes 2018 

AGM Minutes 2018-2019

AGM Minutes 2019-2020

Annual Report 2017-18

Annual Report Summary 2018-19

Annual Report 2019-2020

Annual Report 2020-2021

Business Plan 2019-22

Business Plan 2020-2025 (Year 2 Refresh: 2021/22)

Complaints April 2017-18

Complaints April 18 - March 19

Complaints April 2019 - March 2020

Complaints April 2020 - March 2021

Complaints Q1 2021-2022


AHS Financial Statements 2018-2019

Financial Statements 2019-2020

Financial Statements 2020-2021

Financial Regulations

Standing Orders



Annual Return on the Charter 2017-18

Annual Return on the Charter 2018-19

Regulation Plan 2018-19

Regulation Plan 2019-20

Scottish Housing Regulator - Landlord Report 2018-19



Summer Newsletter 2021

Winter Newsletter 2020

Winter Newsletter 2019

Summer Newsletter 2019


Tenant Leaflets:

Condensation Leaflet - 2020

Mould and Damp Leaflet 2020



Annual Declaration of Interest 2018-19

Audit and Risk Management Committee Remit

Board Remit

Performance Committee Remit

Staffing, Health and Safety and the Environment Committee Remit


Board Minutes:

1a Report Board Meeting 30 January 2018

1b Agenda for Board Meeting 30 January 2018

2a 2018 Report Board Meeting 13 March 2018

2b Agenda for Board Meeting 13 March 2018

3a 2018 Report Board Meeting 220518

3b Agenda for Board Meeting 22 May 2018

4a 2018 Report Board Meeting 26 June 2018

4b Agenda for Board Meeting 26 June 2018

5a 2018 Report Board Meeting 14 August 2018

5b Agenda for Board Meeting 14 August 2018

6b. Agenda Board Meeting 16 October 2018

6a. Report Board Meeting 16 October 2018

2020: Board Meeting Minutes 15 December 2020

2021: Board Meeting Minutes 28 January 2021


Customer Charters and Satisfaction Surveys

Customer Involvement Strategy

Tenant Charter report 2020

Customer Service Charter

Scottish Social Housing Charter 2017

Tenant Charter report 2019

Tenant Satisfaction Survey 2015

Tenant Satisfaction Survey 2019

Tenant Satisfaction Survey


Forms and downloads:

ASB leaflet 

Direct Debit Mandate

Housing Application Form 2020 and HHR Housing Application Guide 2020

Society Application Form

Membership Rules

NHBC condensation leaflet

Termination of Tenancy - North Office

Termination of Tenancy - South Office

Tidy Tenancy leaflet



Albyn Housing Society Limited Pay Scales 2019

Albyn Housing Society Limited Pay Scales 2020 21


Contractors and Contracts:

Reactive repairs contractors list

Current contracts



Insurance Certificate 2021