We process the information held about you for a number of reasons and upon different legal bases depending on the reason for which we have collected or obtained your personal information. The main reasons we process your information in relation to digital surveys are:
Contract
- to provide a service: this is necessary for the performance of, or to take steps at your request prior to entering into, a contract with you. Our privacy notices for our customers and potential customers can be accessed on our website
- if you are enquiring on behalf of someone else, we may need confirmation you are authorised to act on their behalf before we can discuss their personal details.
In our legitimate interest:
- to keep our records up to date
- to improve our understanding of our customers and their needs
- to administer, support, improve and develop our services to ensure our service to you is as good as it can be
- to support strategic development
- to recover any monies owed
- to prevent and detect fraud and other criminal activities
- to safeguard and maintain our property
- to send you further information about our services or survey your opinion: we may also retain your details to provide you with information about our own service we think you may find interesting, or send you a survey about your experience with us. We will do this using the contact details you have provided. This is necessary in order to fulfil our legitimate interest in providing you with this information.
We may transfer information about you to other Albyn Group companies for purposes connected to the management of the company’s business.
We may also share your information with other organisations in the following circumstances:
- if we are required to do so by law
- if The Albyn Group or substantially all of its assets, are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets
- if we transfer our rights and duties under this privacy notice.
Any third parties we share your data with are obliged to keep your details securely and to use them only to fulfil the service they provide to you on our behalf. When they no longer need your data to fulfil this service, they will dispose of it in line with our procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
All the above organisations will process your personal information inside the EEA.