Housing Officer (Part Time)
We are looking for a motivated and experienced Housing Officer to join our Customer Services Team within the Tenancy Operations function with a focus on Allocations.
Contract Terms: 3 days, 21 hours per week (part time), permanent
Salary: £41,904- £46,015 pro-rata, per annum, Grade E4-E1 + car allowance (currently £1,444 pro rata, per annum) Salary placing will normally be at the lower point of the scale.
Location: Invergordon with hybrid working (weekly attendance to the office will be required)
Closing Date: Thursday, 26th November 2026 at 9am
Interview Date: w/c 7th December 2026
About the role
Albyn Housing Society is looking for a dedicated and knowledgeable Housing Officer to provide excellent, fair and transparent service in relation to allocation of void properties to applicants from the Highland Housing Register.
In this role, you will manage an assigned caseload of void properties and deliver effective housing management services relating primarily to Allocations, Voids and Housing Options. You will ensure services meet and exceed our standards while adhering to Scottish social housing regulations.
This position offers a mix of office and remote working, along with site visits across the Highlands.
Key responsibilities include assessing applicants' housing needs, coordinating property allocations, supporting applicants throughout the rehousing process and ensuring a quick turnaround of void properties. You will work efficiently and effectively alongside internal departments and external partners, following best practice and policy while upholding Albyn's values.
About you
We are seeking a proactive, organised and customer-focused individual with a strong background in housing management. To thrive in this role, you will need excellent interpersonal and problem-solving skills, the ability to work independently and a commitment to helping people access suitable housing. A working knowledge of social housing policies and tenancy legislation is essential.
Requirements:
- Minimum of an HNC in Housing-related studies OR relevant experience in housing management.
- Strong organisational abilities and an independent approach to managing caseloads.
- Proficiency with Microsoft Office and housing management systems.
- Ability to build relationships with a variety of stakeholders and collaborate effectively.
- A positive and adaptable outlook, with excellent communication skills for successfully handling challenging situations.
- Current and full driving licence and have access to own vehicle.
About Albyn Housing Society
Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values of Being Caring, Being Professional, and Being Adaptable - are at the heart of everything we do. As a Housing Officer supporting our Tenancy Operations function, you will play an important role in helping people access suitable housing and ensuring our allocations service is fair, efficient and customer-focused.
What we are Offering
We value our employees and offer many benefits including but not limited to:
- Hybrid working – ‘Hub, Home & Roam’
- Enhanced annual leave entitlement - 28 days annual leave entitlement plus 12 days business/public holidays
- Development and training opportunities
- Day one sick pay
- Employee benefit discount scheme
- Company pension scheme
- Access to an employee assistance program available 24/7
- Family friendly policies
Please note that we are unable to offer visa sponsorship for this role; therefore, applications will only be considered from candidates who already have the unrestricted right to work in the UK.
Want to Learn more about the role and apply?
Do you see yourself in this role? We welcome you to apply by submitting either:
- a fully completed application form, or
- Your CV along with a supporting statement
to recruitment@albynhousing.org.uk, outlining your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.
Please note that CVs without a supporting statement may not be considered.
For further information or to arrange a call, please contact Gary Whitehead, Senior Housing Officer 07912 308 517 or Sandra Connolly, Customer Services Manager on 07917 659 184.