Customer Feedback: January to March 2019
How many complaints have we had?
6 complaints were received between 1 January and 31 March 2019.
Stage 1 complaints
5 of these complaints fell within the first stage of the complaints process (frontline resolution). All 5 were dealt with before the end of the period. Of the 5 closed complaints, 4 were resolved within the timeframe. 1 complaint was equality-related. Of the 5 closed, 2 were fully upheld, 1 was partially upheld and 2 were not upheld.
Stage 2 complaints
1 complaint was dealt with at Stage 2 of the complaints process because it required detailed investigation. The complaint was not dealt with within the timeframe but was closed before the end of the period. The complaint was equality-related. The complaint was not upheld.
The full report can be found at this link: Customer Feedback Report 1 January 2019 to 31 March 2019