FESTIVE CLOSURES
Our offices will close at 2pm on Tuesday 24th December and will not re-open until 9am on Monday 6th January 2024.
If you normally phone us to make a payment to your rent account you will need to pay using a different method during these dates as your rent is still due. You can pay online at www.allpayments.net, via the Allpay app or at any paypoint. For more information or to order a new payment card please contact our Income Team on 0300 323 0990 (option 2).
If you have an emergency repair during our closure you can still call us to report it 24/7. 0300 323 0990 (option 1)
A repair is classed as an emergency;
When your home is insecure.
Where there is danger to life and limb.
Where repair is necessary to prevent further damage
Where there is a complete loss of heat or power supply to your home, excluding area wide power cuts.