Ways of paying your rent

Paying by Direct Debit means that when your rents change on 1 April each year, we will update the amount that you pay, which means that you don’t have the hassle of remembering to go to the bank to change the payments each year.

You can arrange your payment to start on any date, and be taken at a frequency that suits you best.

You can download a Direct Debit mandate

If you currently pay your rent by Bank Standing Order don't forget to complete the Bank Standing Order cancellation section on the form.

Why carry large amounts of cash around when it’s safer and easier to set up a standing order through your bank?

You can download a Bank Standing Order form which you should complete, sign and take to your bank for authorisation to set up the necessary payments.

The Bank Standing Order can be set up on date(s) that suit you directly from your bank account to Albyn’s bank account, which will then be credited to your rent account.

We will send you a payment card when you sign up for your tenancy which you can take to a Pay Point and pay into your rent account. If you need a new card, you should contact our Customer Services Team

You can make a payment into your rent account online from your bank. You can contact us if you need our banking details to make your payment

Payments by mobile phone - what could be simpler?

To begin texting your payments all you need is a UK registered mobile phone, a valid Allpay swipe card and a current debit or credit card.

After a quick registration on line at www.allpayments.net/textpay you can pay your bills 24 hours a day, 7 days per week. You just  text a code and the amount you want to pay to a set number. All your transaction information is available and you receive a text back as soon as your payment has been accepted.

If you would like any more information or help on how to make a text payment please phone Customer Services on 0300 323 0990 and select option 2.

You can use your Allpay card to make payments over the phone using Allpay's automated payment system. This system uses Interactive Voice Response technology to enable customers to make payments from a landline or mobile telephone 24 hours per day, 7 days per week.

To pay by telephone all you will need is your Allpay card and a debit or credit card e.g. MasterCard, Visa, Switch or Connect; regrettably Electron cannot be used. To make a payment simply call:  0330 041 6497. The service is accessible from any landline or mobile phone to give you maximum convenience.

You will be guided step by step through the telephone service.  Make sure that you have your Allpay card handy so you can quote the 19 digit reference number from it when prompted.  You will then be asked for your bank details so the payment can be made. If any part of the system cannot be completed you will be transferred to a Customer Service advisor, who will be happy to assist you. (Customer Service Advisors are only available 9.00 am - 5.30 pm weekdays).

Once your payment has been processed you will be issued with an authorisation code as proof of payment, which we recommend that you note down for safekeeping.

The amount of your payment will be credited to your Albyn Housing Society rent account usually the following day depending on the time of your call.

You can send a cheque or postal order directly to Albyn Housing Society Limited, 98-104 High Street, Invergordon, IV18 0DL.

All cheques or postal orders should clearly identify your rent account number and be made payable to Albyn Housing Society Limited. It would be helpful if you could write your name and address on the back of the cheque, for identification.