Customer services commitments

Providing a great customer service is at the heart of everything we do.

You can expect to get great customer service on the phone, face to face, by post, online or through our website.

You can read more about what you can expect from us in our Customer Service Charter.

If you have any comments to make about our service, you can visit our compliments and complaints page.

dates of interest
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Coronavirus: Protecting tenants and staff and maintaining quality customer service (Update May 2020)

Following my communication to all tenants dated 6th April 2020, I have set out some further considerations to keep tenants informed of the current position…

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Coronavirus: Protecting tenants and staff and maintaining quality customer service Update

Following my communication to all tenants dated 27th March 2020, I have set out some further considerations to keep tenants informed of the current position…

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