CS49 Housing Services Assistant

Housing Services Assistant


Based Invergordon

2½ Days (Monday, Thursday Half Day & Friday)

Salary £11,952 – £13,283 (Award Pending) PA plus pension

Job Ref: CS49

Albyn Housing Society is a Housing Association; its purpose is to make a positive difference to people’s lives through providing good quality, affordable housing. Through excellent customer service and innovative services, Albyn supports over 60 communities across the Highlands, offering great homes to enable great lives.

Albyn is looking to recruit a housing professional to join its Customer Services team in Invergordon. Successful candidates will embrace Albyn’s mission to maintain, build and manage quality housing throughout the Highlands, and to support communities to thrive. With an ambitious new build programme and considerable planned investment works, this role is an excellent opportunity to contribute to an ambitious, forward-thinking organisation.

We invite applications for a permanent role within our Customer Services team in Invergordon. We are offering this exciting opportunity for a conscientious, flexible and hard-working individual who possesses excellent interpersonal and communication skills. You will be an important contact for customers and will provide excellent customer service when providing information and advice on a range of services. A varied workload will involve the day to day activities and administration when providing a comprehensive housing service for our customers. The team is responsible for the delivery of a wide range of housing services including repairs, voids, applications / waiting list enquiries, tenancy agreements, estate management, rent arrears and anti-social behaviour.

Whilst previous experience in a social housing environment is an advantage, we are looking for someone with a “can do” attitude, who is a quick learner and committed to assisting the team meet its performance targets in their area. It is essential that you have a good working knowledge of Microsoft Office, as well as experience of using a database system. The post will be subject to a Disclosure Scotland check.

For further information, please contact Jim Banks, Customer Services Manager (North) on 01349 855981.

The closing date for applications is noon on Friday 21st June 2019. Interviews will be held in Invergordon on Thursday 4th July 2019.

Application packs can be downloaded below or to have it e-mailed contact recruitment@albynhousing.org.uk
Do not send CVs on their own.

Housing Services Assistant Essential Requirements CS49

CS49 Application Form for Housing Services Assistant

Summary of Terms for Housing Services Assistant (CS49 Part time 17.5 hours)

Job Description Housing Services Assistant CS49 (17.5 hours)

CS49 Housing Services Assistant Person Specification

Albyn Housing Society Limited Equal Opportunities Form