All of the information within our publication scheme is available on our website (unless stated), and completely free to access online. However, we understand that not everyone will have online access and where this is the case you can contact us to view the information at one of our offices.

If you require any of the information we publish in an alternative format, please contact us.

If you would like a printed copy of any of the information listed, unfortunately we may have to charge a small fee to provide this. This fee will never exceed the cost of photocopying and postage – and we will let you know any total cost before we forward this to you.

If you would like to request information that we publish in a format other than online, or arrange a visit to our office to view information, please contact: informationrequests@albynhousing.org.uk

Albyn Group is entitled to charge for making information available in response to requests under FOISA. The charges are based on the:

• Estimated costs of staff time to find the information
• Any costs associated with putting information into a particular format
• Copying and postage costs.

We do not charge for the time taken to determine whether we hold the information requested, or the time it takes to decide whether the information can be released. The charge for supplying information is:

• Free, if the costs are less than £100
• 10% of our costs, if the costs are more than £100
• Where it would cost more than £600 to provide the information to you, we will ask you to pay the full cost of providing it

We will always make sure you understand any costs that would be due in advance.

Staff Costs

Staff costs are calculated at the hourly rate of each staff member to a maximum of £15 per hour.

Reproduction Costs

Postage costs

Postage costs may be recharged to you at the rate which we paid to send the information to you. Our charge is for sending information by Royal Mail, First Class.

Whilst we will try to make all of the information we have detailed available, in rare cases there may be some information that we cannot make available. For example, sometimes if we were to publish certain committee minutes, it could reveal personal details about an individual. This would be a breach of Data Protection legislation if we were to do so. When this is the case, we will remove any personal details before publication and highlight where and why we have done so.

Where the Albyn Group holds the copyright of the published information, the information may be copied or reproduced without formal permission providing that:

• It is copied or reproduced accurately
• It is not used in a misleading context
• The source of the material is identified

We aim, where possible, to publish information for at least the current and previous two financial years. When we review any document – e.g. our policies – to avoid confusion we will only publish the current version once it has been updated.

If you have any queries about our publication scheme, or if there is some information that you cannot find that you would like to access, please contact us:

Postal address: 98-104 High Street, Invergordon, Ross-shire, IV18 0DL

Email: informationrequest@albynhousing.org.uk

Telephone: 01349 801 007