Tenant Charter Report 2024

Albyn Housing Society have published the Tenant Charter Report 2024

This report is a requirement of the Scottish Social Housing Charter which sets the standards and outcomes that all Housing Associations should aim to achieve.

The style, layout, and content of this report were decided by Tenants, and we hope that you find it interesting and informative.
The Tenants have chosen to compare our satisfaction rates with The Highland Council and the Scottish average for 2023/24. They chose the Highland Council as their statistics are up to date, and they have homes in both Urban and Rural areas of Highland like we do.

We would like to say THANK YOU VERY MUCH to all of the Tenants who have been involved with designing this report, we are extremely grateful for your help.

If you would like to be involved in designing the Tenant Charter report for 2025, or you have any comments to make, or require more information, then please get in touch with us on 0300 323 0990 or email us on: office@albynhousing.org.uk.
We can provide this document in Braille, large print and community languages. Please contact governance@ albynhousing.org.uk / 01349 801007