Senior Housing Officer (Income)

Details:

Contract Type: Permanent
No of Positions available: One
Working Hours: 35 hours per week
Salary: £47,496 - £50,410, Grade SO3-SO1
Location: Hybrid working with Invergordon office base
___________________________________________________________________

Want to feel good about the work you do? Albyn Housing Society has a fantastic opportunity for a Senior Housing Officer to join our passionate and dedicated Income team within our Customer and Property Services Department.

We have many aspirations and ambitions to continually improve our services to our 3,800 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:

“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives – we want someone to join us who shares and exhibits these values of:

“Being Caring
Being Adaptable
Being Professional”

As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.

• ‘Hub’ means you can still see colleagues face-to-face.
• ‘Home’ is about how we have shown we can be productive and efficient when working remotely.
• ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.

Regular attendance to the office will be required.
___________________________________________________________________

About the Role

We have an exciting opportunity for an enthusiastic, well organised and caring individual to join Albyn Housing Society in the Income function within the Customer and Property Services Team.

As a Senior Housing Officer, you will be expected to support the Customer Services Manager in the management of the day-to-day customer services function to ensure the organisation meets or exceeds its aims, objectives and performance standards.

In particular, you will be required to operate in the Income team but have excellent general all round housing management capabilities.

___________________________________________________________________

Main Responsibilities

• Co-ordinate day-to-day delivery of the Income function.
• Line manage Housing Officers and Assistants within the Income team.
• Support development and delivery of service improvement and expansion projects.
• Lead on production of robust, regular regulatory and management reports.
• Develop the culture of the team in line with Albyn’s values and performance priorities.
• Deputise for the function Manager when they are not available/on annual leave.
• Provide cover during the absence of Senior Housing Officers with responsibility for other team functions.
• Responsible for monitoring and improving tenant satisfaction across the team function.

___________________________________________________________________

About You

• Educated to Higher Level including English.
• Achieved or actively working to gain a Housing HNC or equivalent qualification (CIH or similar).
• Experience of working in social housing that demonstrates ability to lead and direct people and projects.
• Experience of working successfully in a Housing Officer role (or equivalent).
• Current knowledge of Scottish Housing Legislation and Regulatory requirements.
• Ability to set and communicate direction effectively.
• Ability to lead, take responsibility, supervise others, work on own initiative and as a team member.
• Good computer skills including experience with Microsoft Office, Word, Excel, Access, PowerPoint and SharePoint.
• Highly customer focused.
• Performance driven.
• Self-motivated and able to motivate others.

___________________________________________________________________

What we are Offering:

Albyn offers a supportive and friendly environment, where our people are valued and appreciated and are rewarded:

• Competitive salary
• A generous annual leave entitlement
• Employee benefit discounts
• Excellent development and training opportunities
• Company pension scheme
• Group life cover
• Access to an employee assistance program available 24/7 and an employee wellbeing Hub.
• Free membership of a healthcare cash plan including for dependents
• Family friendly policies
• Flexible working hours
• Albyn Group sick pay scheme
• Car Allowance (If applicable to your post)