Document library

Group HR Strategies & Policies:

People Strategy 2022-2027

Recruitment and Selection Policy

Performance Management Policy

Disciplinary Policy

Travel and Expenses Policy

Grievance Policy

Harassment and Bullying Policy

Flexible Working Policy

Staff Travel and Expenses Policy

Fair Work First Statement

 

Albyn Housing Society HR:

AHS Staff Pay and Grading Structure 2023/24

 

Group Corporate Strategies, Policies & Procedures:

Complaints Handling Procedure 2021

Entitlements, Payments, & Benefits Policy

Data Protection Policy

Freedom of Information & Environmental Information Policy

ICT Security Policy

Health & Safety Policy

Risk Management Strategy

Social Media Policy

Sustainability Policy

Whistleblowing Policy and Procedures

Equality and Human Rights Policy

Equality and Human Rights Strategy

 

Albyn Housing Society Corporate Policies & Procedures:

AHS Board Recruitment Process

 

Group Finance Policies & Procedures:

Financial Regulations

Treasury Policy

Procurement Policy

Anti Bribery Policy

Rent Policy

Service Charge Policy

Approval and Authority Limits

Group Property Services Strategies, Policies & Procedures:

Asset Management Strategy 2023-2028

Asbestos Policy

Electrical Safety Policy

Gas and Oil Servicing Policy

Fire Safety Policy

Radon Policy and Procedures

Legionella Policy

Estate Management Policy

 

Group Customer Services Policies & Procedures:

Adaptations Policy & Procedures

Customer Involvement Strategy

Anti Social Behaviour Policy & Procedures

CCTV Policy

Unacceptable Actions Policy

Debt Prevention and Recovery Policy

 

Albyn Housing Society Customer Services Policies & Procedures:

Highland Housing Register Allocations Policy

Voids Management Policy

Void Standards

Keeping Vulnerable People Safe Policy

Rechargeable Repairs Policy

 

Highland Residential Policies & Procedures:

Rent Arrears Policy

Mid Market Rent Setting Policy

Mid Market Rental Allocation Policy

 

Codes and Rules:

Albyn Group Code of Conduct for Staff

Albyn Group Code of Conduct for Board Members

Albyn Housing Society Rules

 

AGM Minutes:

AGM Minutes 2018-2019

AGM Minutes 2019-2020

AGM Minutes 2020-2021

AGM Minutes 2021-2022

AGM Minutes 2022-2023

 

Annual Reports:

Annual Report 2020-2021

Annual Report 2021-2022

Annual Report 2022-2023

 

Business Plans:

AHS Business Plan Summary 2022-2027

AHS Business Plan Y2 23-24

AHS Business Plan Y3 24-25

 

Feedback Reports:

Complaints Received 2020-2021

Complaints Received 2021-2022

Complaints Received Q1 2022

Complaints Received Q2 2022

Complaints Received Q3 2022

 

Finance Reports:

AHS Group Financial Statements 2023-2024

 

Regulator Reports:

Engagement Plans

Annual Assurance Statement 2024/25

 

Performance Reports:

Customer satisfaction surveys

 

Media:

Autumn Newsletter 2024

Summer Newsletter 2024

Spring Newsletter 2024

Winter Cost of Living 2023

 

Tenant Leaflets:

Mould and Damp Leaflet 2024

Preventing Burst Pipes Leaflet - 2022

Condensation Leaflet - 2020

 

Board:

Albyn Group Board Member Register of Interests

Albyn Housing Society Board Standing Orders

Board Members Code of Conduct

Board Remit

Remuneration Committee Remit

Audit & Risk Management Committee Remit

Board Minutes

 

Customer Charters: 

Tenant Charter Report 2024

Tenant Charter Report 2023

Tenant Charter Report 2022

Tenant Charter Report 2021

Scottish Government Social Housing Charter 2021

 

Forms and downloads:

ASB leaflet 

Direct Debit Mandate

Housing Application Form 2020 and HHR Housing Application Guide 2020

Society Application Form

NHBC condensation leaflet

Termination of Tenancy - North Office

Termination of Tenancy - South Office

Tidy Tenancy leaflet

 

Contractors and Contracts:

Albyn Group Reactive Repairs Contractors 2021/22

Insurance:

Insurance Certificate 2021

COVID-19

Coronavirus and Domestic Abuse