Complaints received between 1 January and 31 March 2013

Tuesday 4 June 2013

We received 57 complaints between 1 January and 31 March 2013.  Of those, all except 6 have been resolved.  The vast majority of complaints were dealt with at the front line resolution stage, with only 7 being referred to Stage 2 of the complaints process.

You said: “We’re waiting too long for works to be done.”  We’ve said: “We will chase contractors earlier in the process to ensure works are being done.”

You said: “I’m not happy with the recharges you made after I left.”  We’ve said: “We will ensure that tenants receive a thorough pre-inspection so that they are aware of the issues before they leave their home.”

The full report is attached here: Report on Complaints 1 January to 31 March 2013.